Operations console
Emergency queue
Inbound breakdown reports with a live SLA countdown. The countdown sits with the dispatcher at the moment of assignment, not in a monthly report.
Generation dropped by half after last week's dust storm
TKT-2026-003 - reported 20 hrs ago via Phone
AcknowledgedSLA breached 12 hrs ago
- Customer
- Falcon Logistics
- SLA deadline
- 17 Aug 2026, 9:30 PM
System tripped during rain, breaker will not reset
TKT-2026-002 - reported 2 days ago via Website
AcknowledgedSLA breached 9 hrs ago
- Site
- Imran Baig
- Customer
- Imran Baig
- SLA deadline
- 18 Aug 2026, 12:30 AM
App shows zero generation but panels look fine
TKT-2026-006 - reported 2 days ago via Website
Job createdSLA due in 9 hrs
- Site
- Bilal Anwar
- Customer
- Bilal Anwar
- SLA deadline
- 18 Aug 2026, 6:30 PM
Inverter showing fault code and no output since morning
TKT-2026-001 - reported 4 hrs ago via Portal
AcknowledgedSLA due in 20 hrs
- Customer
- Sunrise Poultry Farm
- SLA deadline
- 19 Aug 2026, 5:30 AM
Loud buzzing from inverter under afternoon load
TKT-2026-007 - reported 1 day ago via WhatsApp
OpenSLA due in 20 hrs
- Site
- Hina Qureshi
- Customer
- Hina Qureshi
- SLA deadline
- 19 Aug 2026, 5:30 AM
Battery not charging past 40 percent
TKT-2026-005 - reported 20 hrs ago via Website
ResolvedSLA due in 28 hrs
- Site
- Zubair Hashmi
- Customer
- Zubair Hashmi
- SLA deadline
- 19 Aug 2026, 1:30 PM
Burning smell reported near the combiner box
TKT-2026-004 - reported 17 hrs ago via Website
ResolvedSLA due in 31 hrs
- Site
- Rabia Nawaz
- Customer
- Rabia Nawaz
- SLA deadline
- 19 Aug 2026, 4:30 PM