Operations console
Analytics
Outcome measures first, activity measures second. A rising job count with a falling first-time-fix rate is a business getting worse, not busier.
kWh recovered
85.9 MWh
30-day run rate from completed visits
First-time fix rate
94.6%
5.4% needed a repeat visit
SLA compliance
92.8%
92.8% against a 95% targetbelow target
Fleet performance ratio
72.4%
72.4% against a 82% targetbelow target
Sorted by value. Where the work actually comes from, not where it feels like it comes from.
Completed and invoiced work over the last six months.
Current pipeline shape.
Channel mix. AMC-scheduled work is the cheapest to win and the easiest to plan.
| Source | Work orders | Share |
|---|---|---|
| AMC schedule | 50 | 29% |
| 37 | 22% | |
| Website | 24 | 14% |
| Portal | 24 | 14% |
| Phone | 19 | 11% |
| Field survey | 16 | 9% |
Route density decides visit cost. Thin cities are the ones to grow or exit.
| City | Sites | Completed jobs | Revenue | Revenue per site |
|---|---|---|---|---|
| Rawalpindi | 4 | 18 | Rs 35.0L | Rs 8.7L |
| Islamabad | 4 | 17 | Rs 10.9L | Rs 2.7L |
| Karachi | 6 | 25 | Rs 7.1L | Rs 1.2L |
| Faisalabad | 5 | 18 | Rs 5.4L | Rs 1.1L |
| Lahore | 5 | 13 | Rs 4.5L | Rs 90.9K |
| Multan | 4 | 20 | Rs 3.5L | Rs 87.9K |
The reasoning behind the metric choices.
- kWh recovered is the headline because it is the only number that means the customer is better off. Revenue can rise while customers get worse outcomes; recovered generation cannot.
- First-time fix rate guards against substituting repeat call-outs for root-cause repair. Repeat visits bill well and destroy trust.
- SLA compliance is measured against a fixed 95% target rather than a rolling average, so a standard that slips stays visible instead of quietly redefining itself.
- Revenue per site by city exposes route density. A thin city makes every visit more expensive, which is what pushes crews to cut corners.
Based on 111 completed work orders across 28 sites.